Effective Date: January 1, 2026
At Axis Mental Health (“Axis Mental Health,” “we,” “our,” or “us”), protecting your privacy is one of our highest priorities. We understand the sensitive nature of mental health information and are committed to safeguarding your personal information while providing compassionate psychiatric care.
This Privacy Policy explains how we collect, use, disclose, and protect information obtained through our website, appointment requests, communications, and services.
By using our website, you agree to the practices described in this Privacy Policy.
Information We Collect
We may collect several types of information depending on how you interact with our website and services.
Personal Information
You may voluntarily provide information including:
- Full name
- Email address
- Telephone number
- Date of birth
- Insurance provider information
- Appointment preferences
- General messages submitted through contact forms
Protected Health Information (PHI)
If you become a patient, we may collect Protected Health Information (PHI) in accordance with the Health Insurance Portability and Accountability Act (HIPAA).
Examples include:
- Medical history
- Mental health history
- Current medications
- Diagnosis
- Treatment plans
- Clinical notes
- Insurance information
- Billing information
Protected Health Information is handled separately under our HIPAA Notice of Privacy Practices.
Automatically Collected Information
When visiting our website, we may automatically collect:
- IP address
- Browser type
- Device information
- Operating system
- Pages visited
- Time spent on pages
- Referral source
- Geographic region
- Cookies
- Analytics data
How We Use Your Information
We use collected information to:
- Schedule appointments
- Respond to inquiries
- Provide psychiatric services
- Verify insurance eligibility
- Improve our website
- Improve patient experience
- Process billing
- Maintain medical records
- Comply with applicable laws
- Protect against fraud
- Maintain website security
Cookies and Tracking Technologies
Our website may use cookies and similar technologies to improve user experience.
Cookies help us:
- Remember preferences
- Analyze website traffic
- Improve website functionality
- Measure marketing effectiveness
Users may disable cookies through their browser settings. Some website features may not function properly if cookies are disabled.
Google Analytics
We may use Google Analytics to better understand website traffic.
Google Analytics may collect:
- Device type
- Browser
- Time spent on pages
- Geographic region
- Referral websites
Google Analytics does not identify individual users.
Appointment Requests
Submitting an appointment request through our website does not establish a provider-patient relationship.
Appointments become confirmed only after communication with our staff.
Communications
We may communicate with you regarding:
- Appointment scheduling
- Appointment reminders
- Billing
- Administrative updates
- Responses to inquiries
Whenever possible, communications involving Protected Health Information are conducted through secure methods.
Text Messages and Email
If you provide your mobile number or email address, you consent to receiving communications regarding:
- Appointment reminders
- Scheduling updates
- Office announcements
Standard carrier messaging rates may apply.
You may opt out of non-essential communications at any time.
How We Share Information
We do not sell your personal information.
Information may be shared only when necessary, including:
Healthcare Providers
For coordination of care.
Insurance Companies
To verify eligibility and process claims.
Business Associates
Trusted vendors assisting with:
- Electronic health records
- Secure communications
- Payment processing
- Website hosting
- IT services
These providers are contractually required to protect your information.
Legal Requirements
We may disclose information when required by law, including:
- Court orders
- Subpoenas
- Public health reporting
- Law enforcement requests
- HIPAA compliance
Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information.
These safeguards include:
- Secure servers
- SSL encryption
- Access controls
- Password protection
- Staff training
- HIPAA compliance procedures
While we strive to protect your information, no internet transmission can be guaranteed to be 100% secure.
Data Retention
We retain information only as long as necessary to:
- Provide services
- Meet legal obligations
- Maintain medical records
- Resolve disputes
- Enforce agreements
Medical records are retained in accordance with applicable federal and Florida laws.
Your Privacy Rights
Depending on applicable laws, you may have the right to:
- Request access to your information
- Request corrections
- Request restrictions on disclosures
- Request confidential communications
- Request copies of records
- Receive an accounting of disclosures
- Withdraw certain consents where applicable
Requests may be submitted using the contact information below.
HIPAA Rights
Patients receive additional privacy protections under HIPAA.
These rights are explained in our Notice of Privacy Practices.
Children’s Privacy
Our website is not intended for children under the age of 13.
We do not knowingly collect information from children without appropriate parental or legal guardian consent where required.
Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for:
- Their privacy practices
- Their content
- Their security
Users should review the privacy policies of those websites separately.
Social Media
Interactions with our social media accounts are governed by the privacy policies of those platforms.
Please avoid sharing confidential medical information through social media.
International Visitors
Although our services are intended primarily for patients located in Florida, visitors from outside the United States may access our website.
By using this website, you understand that your information may be processed in the United States.
Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time.
Updated versions will be posted on this page with a revised Effective Date.
Continued use of the website constitutes acceptance of any changes.
Contact Us
If you have questions regarding this Privacy Policy, please contact:
Axis Mental Health
Serving Patients Across Florida
Phone:
(305) 804-9624
Phone:
(786) 450-4490