Effective Date: January 1, 2026
SMS Communications
Axis Mental Health may use SMS (Short Message Service) and other text messaging services to communicate with patients regarding healthcare-related matters.
By providing your mobile phone number, you consent to receive text messages from Axis Mental Health in accordance with this Policy.
Types of Messages
You may receive SMS messages regarding:
- Appointment confirmations.
- Appointment reminders.
- Scheduling updates.
- Prescription refill notifications.
- Office closures or delays.
- Administrative communications.
- Requests to contact our office.
SMS messages are intended to improve communication and enhance patient care.
Message Frequency
Message frequency varies depending on your appointments and interactions with our practice.
You may receive multiple messages related to upcoming appointments or other healthcare services.
Consent
By providing your mobile number, you represent that:
- You are the authorized user of the mobile device.
- You consent to receive SMS communications from Axis Mental Health.
- You understand that consent is voluntary and is not a condition of receiving medical treatment.
Opting Out
You may opt out of receiving SMS messages at any time by replying:
STOP
After opting out, you will receive one final confirmation message.
No further SMS communications will be sent unless you opt in again, except where required for legal or patient safety purposes.
Help
If you need assistance with our SMS program, reply:
HELP
Or contact our office directly using the information below.
Message and Data Rates
Standard message and data rates may apply depending on your mobile carrier and service plan.
Axis Mental Health is not responsible for any charges imposed by your wireless provider.
Delivery
SMS messages are transmitted through third-party telecommunications providers.
We cannot guarantee:
- Immediate delivery.
- Continuous availability.
- Error-free transmission.
Delays may occur due to carrier or network issues.
Privacy
Although we take reasonable precautions to protect your privacy, SMS messages are not always encrypted.
For your protection, please do not send confidential medical information, Social Security numbers, insurance information, payment details, or other sensitive health information via text message.
If sensitive information is required, our staff will provide a secure method of communication.
Your personal information will be handled in accordance with our:
- Privacy Policy
- HIPAA Notice of Privacy Practices
Supported Carriers
SMS services are supported by most major U.S. wireless carriers.
Carrier availability may change without notice.
Changes to This Policy
Axis Mental Health reserves the right to modify this SMS/Text Messaging Policy at any time.
Any updates will become effective upon publication on this website.
Contact Information
Axis Mental Health
Florida, United States
Phone:
(305) 804-9624
Phone:
(786) 450-4490